SMS Consent Communication
Information such as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Phone numbers are collected through the form on our Contact Page.
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If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
Types of SMS Communications
If consent has been given to receive SMS text messages from de Luz Family Counseling Center, messages may be received related to the following:
Initial Opt-In notification
Initial appointment information
Appointment reminders
Follow-up messages regarding your appointment
Billing inquiries
Pertinent information to our locations such as new addresses or closures
Final Opt-Out notification (if opting-out)
An example of an SMS Text Message you may receive is: "Hello, this is a reminder of your upcoming Individual Therapy Session appointment with Farah Centeno at 31569 Canyon Estates Dr Suite #105 Lake Elsinore, CA 92532 on January 20, 2025, at 9:30 AM. Reply STOP to opt out of SMS messaging with de Luz Family Counseling at any time."
Message Frequency
Message frequency may vary depending on the type of communication. Up to 10 SMS messages per week may be received related to appointments, billing, follow-up reminders, etc.
Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
Opting-in to receive SMS messages from de Luz Family Counseling Center can be done in the following ways:
Verbally, during a conversation
By opting into SMS Text Message communications on our Contact Page
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The initial SMS Text Message you will receive is: "START. Thank you for opting into SMS messages from de Luz Family Counseling Center. For help, reply HELP. To opt out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary. Privacy policy available at https://www.deluzfcc.com/privacypolicy.”
Opt-Out Method
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received.
Alternatively, direct verbal or email contact can be made to request removal from the messaging list.
The final SMS Text Message you will receive is: "STOP. Thank you for opting-out of SMS messages from de Luz Family Counseling Center. You will receive no further messages. To opt back in at any time, reply START.”
Help
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at www.deluzfcc.com.
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The SMS Text Message you will receive is: "HELP. Thank you for contacting de Luz Family Counseling Center, we will be in touch with you soon to help. For immediate support, please visit our website at www.deluzfcc.com. Message frequency varies. Data & message rates may apply. Reply STOP to opt out.”
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Standard Messaging Disclosures
Message and data rates may apply.
Opt-out at any time by texting "STOP."
For assistance, text "HELP,' call our office at (951) 852-4357, or visit our Privacy Policy and SMS Terms & Conditions pages.
Message frequency may vary.